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Customer Service


Shipping & Delivery

We ship via USPS based on weight, insurance, and delivery zip code. We charge $35 for international shipping.

Returns & Replacements

We hope you love your purchase, however in the event that you do not, due to the fact that we are a small and independently owned business, we offer exchange or website credit only, within 7 days of receiving your purchase. NO CASH BACK. Must include receipt/packing slip with returned items. Item(s) must be in unworn, undamaged, original condition, and with all tags attached. Customers are responsible for return shipping. Flawed items will be decided on a case by case basis. ALL FOUND AND SALE ITEMS ARE FINAL. This includes marked down items, items under the "Sale" section, and items eligible for an additional discount via a coupon code.

If you place a special order, it is final sale. All pre-orders are final sale and are not eligible for a discount.

Orders canceled are subject to a 20% restocking fee.

To return an item, please visit this link and follow the instructions listed. Items returned to us outside the 7 day return window without prior approval will be returned.

Discount Codes

We reserve the right to alter or end any promotion or discount code at any time. Not valid on past or future purchases and price adjustments will not be made on previous purchases. When using discount codes our site only allows for one to be used at a time, so choose the one you want to use the most. We apologize for any inconvenience. 

Store Credit
In the case of being issued a store credit, you have 6 months until its expiration. Store credits can be used in store and online.

Privacy & Security
We collect information from you when you register on our site, place an order, or subscribe to our newsletter.  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. What do we use your information for? 
Any of the information we collect from you may be used in one of the following ways: 

• To personalize your experience
(your information helps us to better respond to your individual needs)

• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions -Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature

• To send periodic emails
-The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information? 
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies? 
Yes. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties? 
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Your Consent 
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 
If we decide to change our privacy policy, we will post those changes on this page. 

Contacting Us 
If there are any questions regarding this privacy policy you may contact us using the information below. 

3050 E. Broadway Blvd.
Tucson, AZ 85716
Email: info@avenuetucson.com